sagjili Terms & Conditions

1. Introduction

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Player," "User," or "you") and sagjili ("sagjili," "we," "us," or "our"), governing your access to and use of the sagjili online gaming platform accessible at sagjili.app and any associated mobile applications, software, or services (collectively, the "Platform").

By creating an account, accessing the Platform, or placing any wager through sagjili, you confirm that you have read, understood, and agree to be bound by these Terms in their entirety, together with sagjili's Privacy Policy and Responsible Gaming Policy, which are incorporated herein by reference.

sagjili operates in the Philippines and is subject to applicable Philippine gaming regulations, including oversight by the Philippine Amusement and Gaming Corporation (PAGCOR). These Terms are written in English and shall be interpreted in accordance with Philippine law.

2. Eligibility

To register and use the sagjili Platform, you must satisfy all of the following eligibility requirements at all times:

• You must be at least 21 years of age, in accordance with Philippine gaming laws applicable to casino-style gambling activities.
• You must be a natural person and not a corporation, partnership, trust, or other legal entity.
• You must be physically located in a jurisdiction where online gaming is not prohibited by applicable law at the time of each gaming session.
• You must not be a current employee, contractor, director, officer, or agent of sagjili, or an immediate family member of any such person.
• You must not have been previously excluded, suspended, or banned from the sagjili Platform or any other gaming platform operated under the same regulatory framework.
• You must have the legal capacity to enter into a binding contract under Philippine law.
• You must not be registered on any self-exclusion list maintained by PAGCOR or any other recognized gaming regulatory authority.

sagjili reserves the right to verify your eligibility at any time and to suspend or terminate your account if you fail to meet or maintain these requirements. Providing false information regarding your eligibility constitutes a material breach of these Terms.

3. Account Registration

To access real-money gaming services on sagjili, you must complete the registration process and create a single, verified account. The following conditions apply to all sagjili accounts:

3.1 One Account Policy

Each individual may register and maintain only one (1) sagjili account. The creation of multiple accounts by the same individual — whether using different names, email addresses, payment methods, or devices — is strictly prohibited. sagjili employs technical and manual verification measures to detect duplicate accounts. Where duplicate accounts are identified, sagjili reserves the right to close all associated accounts, void all pending bets, and forfeit any balances therein.

3.2 Accurate Information

You are required to provide accurate, complete, and truthful information during registration, including your full legal name, date of birth, residential address in the Philippines, and valid contact details. You must promptly update your account information if any details change. sagjili shall not be liable for any loss arising from your failure to maintain accurate account information.

3.3 Know Your Customer (KYC) Verification

All sagjili accounts are subject to KYC verification prior to the processing of any withdrawal. You may be required to submit one or more of the following documents:

• A valid Philippine government-issued photo ID (e.g., PhilSys National ID, passport, driver's license, SSS/GSIS ID, PRC ID, or voter's ID)
• Proof of residential address (e.g., utility bill, bank statement, or barangay certificate dated within the last three months)
• Proof of payment method ownership (e.g., screenshot of GCash or PayMaya account showing your registered name)

sagjili reserves the right to request additional documentation at any time for compliance, fraud prevention, or regulatory purposes. Failure to complete KYC verification within a reasonable timeframe may result in account restrictions.

3.4 Account Approval

sagjili reserves the right to decline any registration application at its sole discretion, without obligation to provide a reason. Account approval does not constitute a guarantee of continued access to the Platform.

4. Account Security

You are solely responsible for maintaining the confidentiality and security of your sagjili account credentials, including your username, password, and any two-factor authentication codes. The following obligations apply:

• You must not share your sagjili account credentials with any third party under any circumstances.
• You must not allow any other person to access or use your sagjili account, including family members.
• You must use a strong, unique password for your sagjili account and update it regularly.
• You must notify sagjili immediately if you suspect unauthorized access to your account by contacting our support team.
• You must ensure that you fully log out of your sagjili account after each session, particularly when using shared or public devices.

sagjili shall not be liable for any loss or damage arising from unauthorized access to your account resulting from your failure to maintain adequate security of your credentials. All transactions conducted through your sagjili account while your credentials are active will be deemed to have been authorized by you, unless you have previously notified sagjili of a security breach.

5. Deposits & Withdrawals

5.1 Deposits

sagjili accepts deposits via the following Philippine payment methods: GCash, PayMaya, BPI, BDO, and Metrobank. All deposits are processed in Philippine Peso (₱). Minimum and maximum deposit limits apply and are displayed at the time of transaction. Deposits are generally credited to your sagjili account instantly or within a short processing window depending on the payment method used.

You may only deposit funds from payment accounts registered in your own name. Deposits from third-party accounts are strictly prohibited and may result in account suspension and return of funds to the originating account.

5.2 Withdrawals

Withdrawal requests are subject to the following conditions:

• Your sagjili account must be fully KYC-verified before any withdrawal is processed.
• Withdrawals will only be processed to the same payment method used for the original deposit, where technically possible.
• GCash and PayMaya withdrawals for verified accounts are typically processed within five (5) minutes. Bank transfer withdrawals (BPI, BDO, Metrobank) are processed within one (1) to three (3) banking days.
• Minimum withdrawal amounts apply and are displayed in your sagjili account dashboard.
• sagjili reserves the right to conduct additional verification checks before processing any withdrawal, particularly for large amounts or accounts flagged for review.

5.3 Currency

All transactions on the sagjili Platform are conducted in Philippine Peso (₱). sagjili does not charge currency conversion fees. Any conversion fees imposed by your bank or payment provider are your sole responsibility.

6. Bonuses & Promotions

sagjili may offer bonuses, free bets, cashback rewards, reload bonuses, and other promotional incentives to eligible players from time to time. All bonuses and promotions are subject to the following general terms, in addition to any specific terms communicated at the time of the offer:

• Bonuses are available to eligible sagjili account holders only. sagjili reserves the right to determine eligibility at its sole discretion.
• All bonus funds are subject to wagering requirements before they may be withdrawn. The applicable wagering multiplier will be stated in the specific promotion terms.
• Bonus funds and winnings derived from bonus funds may not be withdrawn until all wagering requirements have been fully satisfied.
• sagjili reserves the right to modify, suspend, or withdraw any bonus or promotion at any time without prior notice.
• Bonuses may not be combined unless explicitly stated otherwise in the promotion terms.
• Any attempt to abuse, exploit, or manipulate bonus terms — including through the use of multiple accounts, coordinated play, or other fraudulent means — will result in the forfeiture of all bonus funds and associated winnings, and may result in permanent account suspension.
• sagjili's decision on all bonus-related matters is final and binding.

7. Gameplay Rules

All games available on the sagjili Platform are governed by individual game rules, which are accessible within each game interface. The following general gameplay terms apply across all sagjili games:

• All bets placed on sagjili are final once confirmed. Bets cannot be cancelled or modified after confirmation.
• In the event of a technical malfunction, disconnection, or system error during a game round, sagjili will endeavor to resolve the issue fairly. Where a game round cannot be completed due to a technical fault, affected bets will be voided and stakes returned to the player's account.
• sagjili uses certified Random Number Generator (RNG) technology for all applicable games to ensure fair and unpredictable outcomes. Live casino games are conducted by real dealers and are subject to the rules of the respective game.
• Minimum and maximum bet limits apply to all games and are displayed within the game interface.
• sagjili reserves the right to void any bet that was placed in error, placed at incorrect odds, or placed in circumstances that constitute a technical error or system fault.
• For sports betting, sagjili's trading team reserves the right to suspend markets, void bets, or adjust odds where there is evidence of irregular betting patterns, match-fixing, or data feed errors.

8. Prohibited Conduct

The following conduct is strictly prohibited on the sagjili Platform. Violation of any of these prohibitions may result in immediate account suspension, forfeiture of balances, and referral to relevant authorities:

• Registering more than one sagjili account or using another person's account.
• Providing false, misleading, or fraudulent information during registration or KYC verification.
• Using the Platform if you are under 21 years of age.
• Engaging in any form of money laundering, fraud, or financial crime through the sagjili Platform.
• Using automated software, bots, scripts, or artificial intelligence tools to gain an unfair advantage in any game.
• Colluding with other players to manipulate game outcomes.
• Exploiting software bugs, glitches, or errors for financial gain. Any winnings obtained through exploitation of a technical error are void.
• Engaging in abusive, threatening, or harassing behavior toward sagjili staff or other players.
• Attempting to reverse-engineer, decompile, or tamper with any part of the sagjili Platform.
• Using the Platform for any purpose other than personal entertainment gaming.

9. Responsible Gaming

sagjili is committed to promoting responsible gaming and providing a safe environment for all players. We recognize that gambling can become harmful for some individuals, and we take our duty of care seriously.

The following responsible gaming tools are available to all sagjili account holders:

• Deposit Limits: Set daily, weekly, or monthly deposit limits on your sagjili account to control your spending.
• Loss Limits: Set limits on the maximum amount you are willing to lose within a defined period.
• Session Time Reminders: Receive notifications when you have been playing for a set duration.
• Cooling-Off Period: Temporarily suspend your sagjili account for a defined period (24 hours to 6 weeks).
• Self-Exclusion: Request permanent or long-term exclusion from the sagjili Platform. Self-exclusion requests are processed promptly and cannot be reversed during the exclusion period.

To access these tools, log in to your sagjili account and navigate to the Responsible Gaming section of your account settings. Alternatively, contact our 24/7 support team for immediate assistance.

10. Intellectual Property

All content on the sagjili Platform, including but not limited to text, graphics, logos, icons, images, audio clips, game software, and the overall design and layout of the Platform, is the exclusive property of sagjili or its licensors and is protected by applicable intellectual property laws, including Philippine copyright law and international treaties.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the sagjili Platform solely for your personal, non-commercial entertainment purposes. This license does not include the right to:

• Copy, reproduce, distribute, or publicly display any content from the sagjili Platform without prior written consent.
• Modify, adapt, translate, or create derivative works based on sagjili content.
• Use the sagjili name, logo, or trademarks in any manner without express written authorization.
• Frame or mirror any part of the sagjili Platform on any other website or platform.

Any unauthorized use of sagjili's intellectual property constitutes a material breach of these Terms and may give rise to civil and criminal liability under Philippine law.

11. Limitation of Liability

To the fullest extent permitted by applicable Philippine law, sagjili's total liability to you for any claim arising out of or in connection with these Terms or your use of the Platform shall not exceed the total amount deposited by you into your sagjili account in the thirty (30) days immediately preceding the event giving rise to the claim.

sagjili shall not be liable for any of the following, whether arising in contract, tort, or otherwise:

• Loss of profits, revenue, data, goodwill, or anticipated savings.
• Indirect, incidental, special, consequential, or punitive damages of any kind.
• Losses arising from your reliance on information provided on the Platform.
• Losses arising from unauthorized access to your account due to your failure to maintain account security.
• Interruptions, delays, or errors in the Platform caused by circumstances beyond sagjili's reasonable control, including but not limited to internet outages, power failures, acts of God, or government actions.
• Losses arising from your violation of these Terms or applicable law.

Nothing in these Terms shall limit sagjili's liability for death or personal injury caused by its negligence, fraud, or any other liability that cannot be excluded or limited under Philippine law.

12. Privacy & Data

sagjili collects, processes, and stores your personal data in accordance with its Privacy Policy and the requirements of the Philippine Data Privacy Act of 2012 (Republic Act No. 10173). By using the sagjili Platform, you consent to the collection and processing of your personal data as described in the Privacy Policy.

sagjili uses your personal data for the following primary purposes:

• Account registration, verification, and management.
• Processing deposits, withdrawals, and other financial transactions.
• Complying with KYC, anti-money laundering (AML), and other regulatory obligations.
• Providing customer support and responding to your inquiries.
• Sending you relevant promotional communications, where you have consented to receive them.
• Improving the sagjili Platform and personalizing your gaming experience.

For full details on how sagjili handles your personal data, your rights as a data subject, and how to exercise those rights, please review our Privacy Policy.

13. Amendments to These Terms

sagjili reserves the right to amend, update, or replace these Terms at any time at its sole discretion. When material changes are made, sagjili will notify registered players via email or a prominent notice on the Platform prior to the changes taking effect.

The date of the most recent revision will always be displayed at the top of this page. Your continued use of the sagjili Platform following the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not agree to the amended Terms, you must cease using the Platform and may request account closure.

It is your responsibility to review these Terms periodically to stay informed of any updates. sagjili recommends bookmarking this page and checking it regularly.

14. Governing Law & Dispute Resolution

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws of the Republic of the Philippines.

In the event of any dispute between you and sagjili, both parties agree to first attempt to resolve the matter amicably through sagjili's customer support channels. If a resolution cannot be reached within thirty (30) days of the dispute being raised, either party may refer the matter to the appropriate courts or regulatory bodies in the Philippines.

For gaming-related disputes, sagjili's decision on all matters relating to game outcomes, bonus eligibility, and account status shall be final and binding, subject to applicable regulatory oversight by PAGCOR.

15. Contact Us

If you have any questions, concerns, or complaints regarding these Terms and Conditions, or any aspect of the sagjili Platform, please contact our support team through the following channels:

• Live Chat: Available 24/7 directly through the sagjili Platform — the fastest way to reach our Filipino support team.
• Email: [email protected]

sagjili's support team is staffed by Filipino agents available around the clock. We aim to respond to all email inquiries within twenty-four (24) hours. For urgent account matters, live chat is recommended.